Our order processing takes between 2-4 business days. All of our orders are shipped via UPS ground and take up to 7 business days to be delivered. If you haven't received your order after 11 business days, please contact us at Support@KeepCake.com.
The maximum size decorated cake that will fit into KeepCake is 8" wide and 5.5" tall.
If your cake does not fit, don't worry! You can trim the bottom of your wedding cake if it's too tall. Alternatively you can choose to just put a slice of your wedding cake into KeepCake.
Please note, in order to create a proper seal, it’s important to leave space between the vacuum valve and the top of the cake. If the valve makes contact with the cake, the vacuum pump will not be able to successfully pull the surrounding oxygen from within the container.
In other words, if the vacuum valve is smushed into the cake, the valve will be clogged up and therefor the pump won’t be able to suction the air.
Any open KeepCake product is non-refundable. Unopened products can be returned before the 30-day time period with a $10.00 restocking fee. For more information, e-mail us at Support@KeepCake.com.
Click here to review our entire refund policy.
If you find that the trigger of the pump is hard to pull at first, adding a drop of cooking oil into the nozzle of the pump will help lubricate the internal gasket.
You will know when the air is sucked out when you feel resistance as you are pulling the trigger of the pump. As you pull the trigger, you will also notice the top of the lid will concave slightly inward.
You should not be able to remove the cover if Keepcake is airtight.
For best results, defrost the cake in the refrigerator for 24 hours prior to consuming.
Please remember to pull the red valve to release the suction of the container as soon as you remove the cake from the freezer before allowing your cake to defrost.
To order replacement parts, please e-mail us at Support@KeepCake.com.
KeepCake can fit up to a 6" square cake. If your cake is larger than that, you may want to consider saving just a slice of your cake in the container.
Anything the couple would like can be stored in the keepsake compartment however, it is not air tight. Examples of mementos include: love notes, a copy of the vows, pictures, cake forks, and spoons. Click here to view our free printable time capsule templates for you to enjoy. Warning, do not put anything that is pressurized or could explode into the container.
To learn how KeepCake works, check out our How It Works page here.